FAQs - How can we help?

SHIPPING+DELIVERY

Delivery and Purchase Update

Covid-19 has meant we've had to make some changes to how we do business, but the good news is:

OUR ONLINE STORE IS OPEN FOR BUSINESS AND WE ARE DELIVERING!

Our online store remains open and our full range of gear is available for purchase. If you have an account with us, now's a good time to make sure your shipping address is up to date! At present, all orders will be shipped and delivered in 5-11 business days, depending on your region.

Please note that we are working through a small backlog in our Customer Service Centre due to Covid-19 related challenges. We are answering your queries as quickly + efficiently as we possibly can, and we appreciate your support and patience at this time! We respond to all email in chronological order, please do not send multiple emails as you will be pushed back down the list! At present, all orders will be shipped and delivered in 5-14 business days.

Our dispatch teams are working multiple, separate shifts in order to adhere to social distancing guidelines and to ensure that operations run as smoothly and efficiently as they can.

As we all adjust to our new circumstances, there may be some delivery delays that occur, so we appreciate your patience as we all adjust to these new circumstances.

EXCHANGES - Update

Please note, exchanges are no longer part of our returns policy. We will still offer refunds on items returned so customers can repurchase themselves again through the site.

 

Standard Delivery

Please note, we currently have dedicated online stores for Europe, the United Kingdom, the US + Canada, and Australia + New Zealand.


We are shipping to the rest of the world via our US site, however minimum purchase thresholds apply. Check below for shipping costs to your country!

 

The United States

  • Orders under $30 USD standard shipping (3-7 business days) $10.00 USD
  • Orders over $30 USD standard shipping (3-7 business days) $6.99 USD
  • Free Standard Shipping on all orders over $120 USD

 

Canada

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD

 

Europe Zone 1

Includes Spain, France, Germany, Italy, & the Netherlands

  • Standard Shipping (5-11 business days) - €5.95

 

Europe Zone 2

Excludes, Norway, Russia

  • Standard Shipping (5-11 business days) - €15

 

Republic of Ireland

  • Standard Shipping (5-11 business Days) €4.95
  • Free Standard Shipping on all orders over €120

 

United Kingdom

  • Standard Shipping (5-11 business days) £5
  • Free Standard Shipping on all orders over £120

Asia Zone 1

Hong Kong, Philippines, Singapore, Japan, Malaysia

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD
  • Free shipping on all orders over $200 USD

 

Rest of World

Please note, we currently cannot ship to Brazil, Denmark, Norway, Egypt, or Russia.

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $50 USD

 

Australia + New Zealand

  • Standard Shipping (5-11 business days) $10.00 AUD
  • Free Standard Shipping on all orders over $160 AUD (including NZ)

Where do you ship to?

Please note, we currently have dedicated online stores for Europe, the United Kingdom, the US + Canada, and Australia + New Zealand.


We are shipping to the rest of the world via our US site, however minimum purchase thresholds apply. Check below for shipping costs to your country!

 

The United States

  • Orders under $30 USD standard shipping (5-11 business days) $10.00 USD
  • Orders over $30 USD standard shipping (5-11 business days) $6.99 USD
  • Free Standard Shipping on all orders over $120 USD

 

Canada

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD

 

Europe Zone 1

Includes Spain, France, Germany, Italy, & the Netherlands

  • Standard Shipping (5-11 business days) - €5.95

 

Europe Zone 2

Excludes, Norway, Russia

  • Standard Shipping (5-11 business days) - €15

 

Republic of Ireland

  • Standard Shipping (5-11 business Days) €4.95
  • Free Standard Shipping on all orders over €120

 

United Kingdom

  • Standard Shipping (5-11 business days) £5
  • Free Standard Shipping on all orders over £120

Asia Zone 1

Hong Kong, Philippines, Singapore, Japan, Malaysia

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $20.00 USD
  • Free shipping on all orders over $200 USD

 

Rest of World

Please note, we currently cannot ship to Brazil, Denmark, Norway, Egypt, or Russia.

  • Minimum order value of $50 USD
  • Standard shipping (5-11 business days) $50 USD

 

Australia + New Zealand

  • Standard Shipping (5-11 business days) $10.00 AUD
  • Free Standard Shipping on all orders over $160 AUD (including NZ)

RETURNS+EXCHANGES

Returns Policy

We now offer free returns to the following countries

  • Ireland
  • United Kingdom
  • USA
  • Austria
  • Belgium
  • Germany
  • France
  • Luxembourg
  • Netherlands
  • Sweden
  • Denmark
  • For all other countries please visit our returns portal below for local pricing

To process your return please visit:returns.gympluscoffee.com/


We understand that you can't always get the size right (and sometimes you change your mind!) so we offer options for return and refund.

If you're making a return from the USA or Canada, here are a few things you should know:

Please contact us at hello@gympluscoffee.com for advice on returns.

Free Returns in the USA

When returning, please wrap your item(s) in a secure parcel, include a note indicating the item(s) you wish to return, reason for return and your order number and send to the following address:

Bleckmann Ohio
Commerce Blvd 192
43031 Ohio

USA
 

When making a return, keep in mind the following:

  • Products must be returned within 28 days of receiving your order.
  • Please keep a photo of your order for return before handing over to the courier for your records.
  • You must provide proof of purchase for example, a receipt and/or order number.
  • Once you have completed your return, you are responsible for keeping note of your tracking number.
  • Products must be unworn, unused and unwashed with all tags attached.
  • Ensure your order number is visible as otherwise your return will not be able to be processed and let us know your reason for return.
  • Returned items must be in the original package with barcode label outside.
  • Socks can only be returned if they are sealed and in their original packaging.
  • Refunds can only be made onto the original payment method used.
  • Exchanges are not included in our returns policy.
  • For purchases made using a combination of card and gift card, the refund will be applied to the gift card first.
  • Separate orders cannot be returned together - this will only cause delays in processing your return.
  • Gym+Coffee is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
  • If you are returning a faulty, damaged or incorrectly received item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
  • Once we have accepted and processed your return, we will notify you via email. Please allow up to 10 business days for your return to be processed. Once the refund has been processed, depending on your payment method or card issuer, it can take up to 5 business days for the funds to show in your account.
  • We DO NOT offer returns on Gift Cards.

ORDERS

I'd like to amend an order?

Once you’ve placed your order we’re unable to make any changes including:

  • Delivery or billing address
  • Adding additional items to your order
  • Changes to size or item ordered
  • We are unable to combine orders once they have been made

The item(s) will be shipped out to you and if you’re not happy with them once you’ve received or, you’ve changed your mind, you can follow our Returns Process here. Please note that your return isn't processed until we receiveconfirmation form our distribution centre that your order has been cancelled, please be patient.

Incomplete addresses (e.g. those without a correct Postal or Zip Code may be returned to us.

If there are any mistakes on your order please email our customer service team right away at hello@gympluscoffee.com and they will do their best to help.

How do I track my order?

You will receive shipping and tracking information via email as soon as your order has been dispatched.

We use a bank of trusted shipping and delivery partners to get our products to you quickly + with quality service.

The partner used may change depending on your location, but all our parcels are shipped using a tracked courier service.

Please check your shipping confirmation email for your unique tracking number. Keep in mind that it can take up to 72 hours for your information to show in the tracking system and at the moment, due to Covid-19 delays, shipping confirmation can take up to 7 business days to be emailed to you.

 

 

PRODUCT INFORMATION

Size Guide

There are detailed size guides on all of our Product Pages that can help with individual products. Check out our core product size guide here.

My Item is Out Of Stock

We’re a small business and that means our ability to manufacture at volume can sometimes be limited, resulting in items selling out quite quickly!

If the item you want is out of stock, let us know by adding your email address to the out of stock list on the product page (see screenshot below) and you’ll be the first to know when it’s back!

 

Gym+Coffee Out Of Stock Sign Up Instructions

Gift Cards

Gift Cards can be purchased online or in any of our retail stores and are available in denominations of €10 (other currencies also available).

All gift cards will be emailed directly to the email address you provide and can be redeemed for any Gym+Coffee products!

We also accept One4All vouchers however due to One4All regulations, only €50 can be processed online at one time.

If you have a One4All voucher greater than a €50 value and you want to use it to purchase Gym+Coffee products, we suggest purchasing G+C Gift Card with your One4All voucher, and then using our Gift Cards online! It's a bit convoluted, but it works!

Don't forget you can contact us at hello@gympluscoffee.com if you have any questions!

 

Sustainable Apparel

We are proud to produce a range of up to 100% recycled apparel, reusable accessories and we are committed to 30% of our athleisure range being sustainable and/or made from recycled materials by the end of this year.

Learn more about sustainability at Gym+Coffee  here, and check out our sustainable collection,  here.

GENERAL INFORMATION

Contact Us

If you need to get in touch with our customer service team you can email us at hello@gympluscoffee.com or fill out the form below and we will get back to you as soon as possible!

CLUB GEAR+BULK ORDERING

Bulk Ordering for clubs, crews + coroporates

If you have a crew, club or corporate and you'd like to get your hands on some Gym+Coffee gear with a bit of a bulk discount, you're in the right place. 

All you need to do to start the process of getting kitted out is to fill in this form, and we'll be in touch with more info!!

We have an approximate 6-week lead-time for all Club Gear orders. That said, we'll work as hard as possible to get your order to you super-quick and we'll keep you updated along the way.

At the moment, we're unable to send samples but you can take a look at our Club Gear Gallery, here.

 

PRIVACY+SECURITY

Sign up for our Newsletter

Hey! Are you ordering to ?

We recommend you shop the store

or continue to shop this store

United States