Covid-19 has meant we've had to make some changes to how we do business, but the good news is:
OUR ONLINE STORE IS OPEN FOR BUSINESS AND WE ARE DELIVERING!
Our online store remains open and our full range of gear is available for purchase. If you have an account with us, now's a good time to make sure your shipping address is up to date! At present, all orders will be shipped and delivered in 5-11 business days, depending on your region.
Please note that we are working through a small backlog in our Customer Service Centre due to Covid-19 related challenges. We are answering your queries as quickly + efficiently as we possibly can, and we appreciate your support and patience at this time! We respond to all email in chronological order, please do not send multiple emails as you will be pushed back down the list! At present, all orders will be shipped and delivered in 5-14 business days.
Our dispatch teams are working multiple, separate shifts in order to adhere to social distancing guidelines and to ensure that operations run as smoothly and efficiently as they can.
As we all adjust to our new circumstances, there may be some delivery delays that occur, so we appreciate your patience as we all adjust to these new circumstances.
EXCHANGES - Update
Please note, exchanges are no longer part of our returns policy. We will still offer refunds on items returned so customers can repurchase themselves again through the site.