To return online you will need to make the following steps:
Go to our return portal link: https://usreturns.gympluscoffee.com/

Enter your order number and email address (make sure there are no spaces or extra symbols in your details entered).

You will be asked to select which item/s you would like to return and asked to provide a reason from a drop down list.

Once this is confirmed you will receive a returns tracking label with our returns address that you can print off.

You will be linked to the nearest drop off points to you where you can make the return for free.

Be sure to keep hold of your returns receipt with your tracking number on it.

When reporting a faulty item, keep the following in mind

• The fault need to be reported within 6 months of purchase date by contact Customer Service on Hello@gympluscoffee.com with details and photos of the fault.
• You must provide proof of purchase for example, a receipt or an order number, this includes for gifts.
• Refunds can only be made to the original payment method so in case of a gift being reported faulty and a refund is requested, this will be processed into a credit note.
• If you are returning a faulty/damaged from a country where we do not provide free returns, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.

Sometimes the items you order aren’t quite the right fit, style or colour for you. It happens. We have an easy and hassle free returns system that can be accessed through our return portal: https://usreturns.gympluscoffee.com/

Just enter your order number and email address, select which item you'd like to return and print off the label generated. A list of return hubs will be shown.

Holiday season returns for online purchases from the 18th Oct 2023 will be extended to January 15th 2024. Exchanges can only be completed in-store, with limited availability for in-store exchanges expected during that time.

Refunds for sale items and gift boxes can be made up until 14 days of receiving your order Non sale items can be returned online within 28 days of receiving your order, for a refund only.

Alternatively, they can be returned or exchanged at any of our ROI clubhouses (excluding the Kildare Village outlet store) Exchanges for online purchases can only be made in one of our stores.

This must be done before the returns period expires We currently offer free returns in the following countries:

Ireland

United Kingdom

USA

Austria

Belgium

Germany

France

Luxembourg

Netherlands

Sweden

Denmark

For further details on returns please see our returns policy: https://us.gympluscoffee.com/pages/returns-policy/

In the case of split payments (such as half gift card, half bank card) the refund will first go to the gift card used and any remaining amount will go to the bank card.

When reporting a faulty item, keep the following in mind

• The fault need to be reported within 6 months of purchase date by contact Customer Service on Hello@gympluscoffee.com with details and photos of the fault.
• You must provide proof of purchase for example, a receipt or an order number, this includes for gifts.
• Refunds can only be made to the original payment method so in case of a gift being reported faulty and a refund is requested, this will be processed into a credit note.
• If you are returning a faulty/damaged from a country where we do not provide free returns, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

Once you’ve placed your order we’re unable to make any changes including:

Delivery or billing address

Adding additional items to your order

Changes to size or item ordered

Once an order is processed we are unable to cancel the order.

We are unable to combine orders once they have been made

The item(s) will be shipped out to you and if you’re not happy with them once you’ve received them, you can return using our online portal https://usreturns.gympluscoffee.com/ or return/exchange in store.

Incomplete addresses e.g. those without a correct Eir, Postal or Zip Code may be returned to us and you will be refunded once our warehouse receives it.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Domestic shipping can take 3-7 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.